Trust & Security
We believe trust is built on transparency. Here's exactly how we protect your money and your data.
Our Regulatory Journey
We're doing this the right way — applying for full FCA authorisation before launching our service.
Company Incorporated
Lanova Pay Ltd — Company No. 15855855, registered in England & Wales
ICO Registered
Registration Number: ZB901334
FCA Authorisation
Application submitted — Firm Reference Number: 936012. Under review.
Live Service
Subject to FCA approval.
How Your Money is Protected
Customer funds are safeguarded — held in a ring-fenced account at a UK bank, completely separate from our operating funds.
What does "safeguarded" mean?
Under UK Payment Services Regulations 2017, we are required to keep your money in a separate account. If LanovaPay were to cease operations, these funds would be returned to you — they cannot be used to pay our debts or creditors.
⚠️ Important: FSCS does not apply
The Financial Services Compensation Scheme (FSCS) does not cover payment institution customers. This is true for all UK payment institutions, including Wise, Revolut, and others. Safeguarding provides an alternative layer of protection.
Your Data
We collect only what we need, keep it encrypted, and never sell it.
🔐 ICO Registered
ZB901334 — verified data controller
🇪🇺 GDPR Compliant
Full UK GDPR compliance
🔒 Encrypted
AES-256 at rest, TLS 1.3 in transit
Data Minimisation
We only collect what's legally required
Read our full Privacy Policy.
How We Verify Identity
UK regulations require us to verify who you are before you send money. Here's what we check and why.
Document Check
Passport, driving licence, or BRP — verified against government databases
Biometric Liveness
A quick selfie to confirm you're a real person, not a stolen ID
Address Verification
Proof of UK address — utility bill, bank statement, or council tax
The entire process takes under 5 minutes and is processed by our verification partner.
Sanctions & AML
We screen every transaction against UK and international sanctions lists. This isn't optional — it's the law, and it's the right thing to do.
- ✓ HM Treasury sanctions list screening
- ✓ PEP (Politically Exposed Person) checks
- ✓ Ongoing transaction monitoring
- ✓ Suspicious Activity Reports (SARs) to the NCA
- ✓ Staff AML training programme
If Something Goes Wrong
We hope it never happens, but if it does, here's the process:
Contact Us
Email complaints@lanovapay.com or call +44 20 7290 0441
We Investigate
Acknowledgement within 24 hours. Resolution within 15 business days.
Escalate if Needed
If unsatisfied, you can escalate to the Financial Ombudsman Service (FOS) once we are FCA-authorised.
Read our full Complaints Policy.